Zeller Keramik deliveries are every 2 to 3 months but we now hold some items in stock - see the Delivery page for details of the next delivery
FREE UK DELIVERY FOR ORDERS OF £60 OR MORE.

Privacy & Cookies

Our Privacy Policy

From 25 May 2018 Calf House has to comply with the EU “General Data Protection Regulation” or GDPR as amended by the UK Data Protection Bill.

We must

  • Only hold information about you which we need to process your orders and keep in touch with you if you have opted in to receive marketing emails
  • Only hold that information with your consent
  • Keep that information secure
  • Ensure the information is up to date based on what you have told us
  • Allow you to see the information we hold about you on request
  • Delete that information if you ask us to do so

Personal data we hold

We hold data which you provide when you place an order or contact us by email:

  • Name, billing address, delivery address (if different), telephone number(s) and email address

If your details change, please update the information we hold by logging into your account, clicking “Your Account” at the top of the screen and making the appropriate amendments.

How we use your data

  • We use your email address and/or telephone number(s) to contact you about your orders or to respond to questions you send us
  • Apart from the above, if you have agreed to receive marketing emails from us, we only use your contact details (usually email) to send you information about our website and/or products and any offers we may have. We do not bombard you with these emails
  • We will not give your contact details to other members unless we have your specific agreement.    
  • We will not share your data with anyone else

Security

  • Your data is kept securely on the Calf House database which is password controlled.
  • If you have agreed to receive marketing emails from us, your contact details are securely stored with Mailchimp, an email marketing platform, and you can read their Privacy Policy here.

 Your rights

You are entitled to see your personal data, have it amended or have it deleted. You can also ask us to restrict how we use it.  Please email us at felicity@calfhouse.co.uk with any requests.

Cookies

What are Cookies?

Cookies are tiny data files stored in your web browser when you visit a website. At www.calfhouse.co.uk cookies are used to personalise your experience and to help identify and resolve errors.

The use of cookies and similar technologies has for some time been commonplace and cookies in particular are important in the provision of many online services. Using such technologies is not, therefore, prohibited by changes to the law but the law does now require that people are told about cookies and given the choice as to which of their online activities are monitored in this way (Information Commissioner's Office).

Calf House Cookies Policy

To make full use of calfhouse.co.uk, enjoy the personalised features and ensure the website works to its full potential, your computer, tablet or mobile phone will need to accept cookies.

Our cookies do not store sensitive information such as your name, address or payment details. They simply hold information about how you use our site so we can improve your experience and resolve any errors.

If you’d prefer to restrict, block or delete cookies from calfhouse.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Here is a list of the main cookies used on this website and what they are used or:

  • Google Analytics – Analytics
  • Facebook Connect – Facebook Comments
  • Twitter – Twitter Feed
  • Shop - User log in and user management/checkout

Managing Cookies

Each web browser handles cookie management differently, please follow instructions for your chosen browser: